Privacy Policy
Last updated: January 13, 2026
Company Information
HelpingGiant.com (also referred to as "Helping Giant," "we," "us," or "our") is a trade name (DBA - "Doing Business As") owned and operated by Pilot Wizard LLC. Pilot Wizard LLC also operates pilotwizard.ai.
1. Introduction
Pilot Wizard LLC, operating as Helping Giant, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and ZIP code
- Service Request Details: Information about your project needs, preferences, and requirements
- Photos: Images you upload to help describe your project
- Communications: Messages and correspondence with our team
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your service requests
- Connect you with qualified local service providers
- Communicate with you about your requests and our services
- Send follow-up emails regarding your service requests
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: We share relevant project details with local service providers to fulfill your requests
- Third-Party Services: We use services like Cloudinary (for image storage) and Postmark (for email delivery)
- Legal Requirements: We may disclose information if required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information. Your data is stored on secure servers, and we use encryption for data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but some features of our website may not function properly without them.
7. Email Communications
By submitting a service request, you consent to receive email communications from us, including:
- Confirmation of your service request
- Updates on your request status
- Follow-up emails about your project
- Messages from our team regarding your service needs
You can opt out of follow-up emails by replying with "STOP" or contacting us directly.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Opting out of certain uses of your information
To exercise these rights, please contact us using the information below.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: